Customers On The Line - June 17, 2009
As the Secretary of the Department of Business and Professional Regulation, I consider myself a public servant, and I take that responsibility very seriously. My philosophy on serving the public is simple; you must always ask the public what you can do better.
During “Quality on the Line” in West Florida on June 17, we asked our customers and here is some of what I heard:
In the midst of his frustration with the time it took to qualify a second construction company, one man complimented Ron Safford-the DBPR employee who was able to help him complete his application and get licensed. I was pleased by the compliment and assured him that we are diligently working on cutting down the time it take to process applications.
An alarm contactor was pleased to hear of the stings that our regulation team in Tampa had been conducting over the past few months. He asked that we conduct a sting focusing on low voltage electrical contracting. We are now planning on incorporating that element in our next sting.
I am always pleased to hear the compliments our customers give DBPR employees. It reassures me that all resources we provide them and all the time they spend here at work is worth it.