Customers On The Line -July 15, 2009

July 15, 2009

One of the most beneficial aspects of “Quality on the Line” is that our customers have the opportunity to explain their unique situations to me.  One of my favorite aspects of the initiative is that often these “individual” issues lead us to a problem that is affecting more than one person. 

I know you may think I am crazy for considering this a beneficial part of this process, but hear me out.  If through one person’s e-mail we can make a small change that will solve their issue and eliminate the same problem from happening to more people, we have succeeded.  

During the East Florida “Quality on the Line,” a building code licensee wrote in with a concern about his continuing education requirements.  He had not received credit for several courses he completed.  Within a few minutes, we verified he had completed the courses and fixed his problem.  While reviewing his information, a staff member noticed that the information the course provider supplied to DBPR was coded incorrectly.  Our staff is reviewing other documents supplied by this course provider and reaching out to the provider to ensure all future completed course forms are filled out correctly.

Based on this licensee’s participation in “Quality on the Line,” we can ensure that the issue he encountered will not affect other customers. 

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