Quality is on the line, and DBPR needs your feedback to put customer service on the map.

Quality is on the line, and Secretary Drago needs your feedback to put customer service on the map.  He wants to hear from you!

The Department of Business and Professional Regulation strives to provide high-quality customer service.  “Quality on the Line” is your opportunity to play an active role in your government and inspire positive changes at DBPR.  By sharing your experiences and ideas with DBPR Secretary Charles W. Drago, you can enhance customer service, improve business practices, propose legislative changes, and more.    

Building on the success of Secretary Drago’s “On the Road to Better Business,” when he toured Florida to meet with customers, this Web-based initiative is intended to gain valuable, unique insight into department processes that only end-users have.  During “Quality on the Line,” Secretary Drago will be standing by ready at his computer in Tallahassee ready to read and respond to your concerns. 

In light of the difficult budget times, “Quality on the Line” is a no-cost solution intended to continue the culture of open dialogue between DBPR management and the people we serve.  No taxpayer or licensee money is being used during this initiative. 

Help us put DBPR customer service on the map

Putting Customer Service on the Map

How it works

Quality Buzz

Customers on the line

Quotes from Quality On The Line customers:

“Getting input from the people is a fine example of Government by the people.”

“I think that this is a positive thing and am so glad for the opportunity to speak with someone regarding specific matters.”

“I appreciate having a contact with the Department of Business and Professional Regulation.  Thank you for making this happen.”

“I consider this a sincere attempt to improve the relations between the Department of Business and Professional regulation and its licensees.”

“Thank you for the opportunity to be part of the process.”

Here is how it works:

• “Quality on the Line” is convenient and easy.  From any computer, visit MyFloridaLicense.com during “Quality on the Line” virtual office hours in your area.

• Complete the online form, which will be available during “Quality on the Line” virtual office hours, and submit your experiences, ideas or more.

• Take a brief survey.

• During the office hours, participants will be contacted by Secretary Drago, who will be ready and eager to address the topics of interest to the customer.  

Please visit this Web site frequently to see when virtual office hours are open in your area.
Follow along as Secretary Drago and customers put customer service on the map by visiting “Customers on the Line,” an online journal by Secretary Drago, and by following “Quality Buzz” media coverage.

Quality Buzz

Customers on the Line

State regulator holds 'online office hours' —Florida Times-Union, Jacksonville

DBPR Announces Cost-Free Initiative—WMBB, Panama City

Florida’s top business regulator creates ‘in touch’ effort—Business Journal, Tampa

Online session set with business regulator—
The News-Press Business Digest, Ft. Myers

Florida's Second Largest Licensing Agency gets Earful —WFSU-FM 06-15-2009

Capital Update—The Florida Channel, June 5, 2009

Secretary Charles W. Drago Announces Cost-Free Customer Service Initiative

Aug. 12, 2009

Thank you for participating in “Quality on the Line!”  I have enjoyed the opportunity to correspond directly with the people we serve.  I have learned from your feedback, and you have helped us reevaluate our course.  Now we can ensure that customers’ feedback is steering policy, enhancements and new ideas.

We will use your feedback as a springboard for the work we will do the rest of the year.  The timing is great, as it coincides with the beginning of the state’s fiscal year and prior to legislative session.

We must begin putting our new customer-driven ideas into action.  They will take the form of changes in our processes, new customers service initiatives and proposed legislation.  The DBPR team is thankful for your feedback and your help keeping us on the path to success.

More Customers On The Line:

July 29, 2009

July 15, 2009

June 17, 2009

June 2, 2009