May 29, 2009

Dear Friends,

It is hard to believe that a year has passed since we began the "On the Road to Better Business" initiative. When I began to think back to how much I learned in those meetings and the invaluable feedback that only the end-user can provide, I knew we had to do something to continue the momentum.

This year, I wanted to do the same thing—gain feedback from our customers. In light of challenging budget times, it is important to me that we keep travel expenses to a minimum. With that in mind, we’ve created "Quality on the Line," DBPR's new, Web-based customer service initiative. There is no cost associated with the initiative.

For "Quality on the Line," the state has been divided into five districts and office hours will be conducted online. You will be able to submit questions, concerns or suggestions to me via an electronic form, which will be available online when the "office is open." I will be at my computer during office hours and will be responding to you as your e-mails come in.

I want to personally invite you to contact me during "Quality on the Line." The first virtual office hours will be in South Florida on Tuesday, June 2, from 12 to 3 p.m. Please check the Web site to see whether your county is included in this district. For more information about the initiative and to find out when I will be online in your area, please visit MyFloridaLicense.com.

Quality is on the line, and DBPR needs your feedback to put customer service on the map. I am eager to hear from you!

Sincerely,

Charles W. Drago
Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
www.MyFloridaLicense.com