State Regulating Agency Highlights Improvements to Increase Efficiency, Customer Service
April 9, 2013
TALLAHASSEE, Fla. – The Florida Department of Business and Professional Regulation (DBPR) today highlighted improvements made over the first few months of 2013 to increase efficiency and improve customer service. Each year, Department leadership sets goals to support the state’s efforts to grow job development, primarily by improving the Department’s business processes.
“Over the past few years, I have been very proud of the Department’s accomplishments to make our services better for our customers,” said Secretary Ken Lawson. “We are dedicated to being the best we can be and I think the improvements we have made so far this year show just how important our customers are to us and that they are our priority.”
To closely monitor the processes that help qualified individuals get licensed and get to work faster, the Department regularly measures average application processing time for the professions that fall under DBPR’s jurisdiction. At the end of the first quarter in 2013, the average processing time in DBPR’s Central Intake Unit was 1.74 days, and the 12-month average processing time was 1.88 days. These numbers reflect a steady and significant improvement since 2008, when the average processing time was 41 days.
The Department’s Division of Professions recently launched the CustomerSuccess! initiative. Through CustomerSuccess!, the Department will determine which business processes help make DBPR customers successful, measure the success of those processes and find ways to further improve them. Additionally, specific application deficiencies commonly found on professional applications will be examined, and the Department will focus on ways to better assist its customers so that application deficiencies may be reduced.
To improve communication not only between the Department and its licensees but also among licensees by industry, the Department has created a LinkedIn company page. Through the company page, the Department will regularly share relevant news with its licensees as well as encourage professionals and businesses under DBPR jurisdiction to interact and network with one another. The Department’s expanding presence on social media channels will enable licensed businesses and professionals to communicate their needs directly to the Department.
To further improve communication, both internal and external, the Department updated its email address suffix to reinforce the Department’s brand as Florida’s licensing agency. Although the old email addresses will work throughout the transition, employee email suffixes are now @myfloridalicense.com which is consistent with the Department’s website www.myfloridalicense.com.
In the recent months, DBPR has also adopted the 2009 Food Code, held a Financial Crimes Conference for real estate professionals and completed the ApplyNow! project which streamlined the applications for 19 professions that the Department regulates making it easier for qualified professionals to obtain licensure.
The Department of Business and Professional Regulation’s mission is to license efficiently and regulate fairly. The Department licenses and regulates more than one million businesses and professionals ranging from hotels and restaurants, real estate agents and certified public accountants to veterinarians, contractors and cosmetologists. For more information, please visit www.MyFloridaLicense.com.
More information about DBPR is available online at www.myfloridalicense.com. Also, follow @FloridaDBPR on Twitter or Florida Department of Business and Professional Regulation on Facebook for updates about license cycles, events and other important news.