Real Estate Commission- Complaints

The downloaded complaint form can be sent via:

Materials to Include with Complaint:

Legible copies of all relevant documentation should be included with the complaint (i.e. contracts, closing documents, disclosures, front and back of checks).
Please note: Sending duplicate copies of complaints could delay processing

Upon receipt of your complaint, one of our complaint analysts will review your information and will notify you in writing upon completion of the review. If the complaint is legally sufficient, meaning it contains facts and supporting documentation indicating that a violation of statute may have occurred, we will then open an investigation.

If an investigation of any subject is undertaken, the Department will furnish to the subject or the subject’s attorney a copy of the complaint or document that resulted in the initiation of the investigation.

Confidentiality:

Once a complaint is received, Florida Law prohibits this agency from divulging information concerning the complaint or its subsequent investigation until 10 days after a probable cause determination or until the subject waives his or her right of confidentiality, whichever happens first. See Chapter 455.255(10) F.S. for more information. This does not apply to actions against unlicensed persons or unless otherwise provided by law.

Anticipated Time of Processing Complaints:

Because investigations and legal reviews differ in complexity, duration and priority, no definite time frame can be given as to when the complaint process will be completed for any individual case.

Bureau of Enforcement – Frequently Asked Questions