FREQUENTLY ASKED QUESTIONS
Call the Unlicensed Activity Hotline: 1-866-532-1440 or
Email the department at: ULA@myfloridalicense.com or
Mail in a: Uniform Complaint Form
Unlicensed Activity Program
Department of Business and Professional Regulation
1940 N. Monroe Street
Tipsters may remain anonymous, however, please note that under Florida law, E-MAIL ADDRESSES ARE PUBLIC RECORD.
If you do not want your e-mail address released in response to a public records request, do not send electronic mail.
Instead, contact our office by phone or in writing.
To file a complaint about a medical professional, please visit the Department of Health.
When a complaint is investigated, the department must provide a copy of your complaint to the person being investigated. Complaints of unlicensed activity are always public record.
Yes. Section 455.225(1), Florida Statutes, states, "the department may investigate an anonymous complaint if the complaint is in writing and is legally sufficient, if the alleged violation of law or rules is substantial, and if the department has reason to believe, after preliminary inquiry, that the violations alleged in the complaint are true."
However, the department needs as much information as possible to successfully investigate an anonymous complaint. If not enough information is received, the case may be closed.
Callers to the Unlicensed Activity Hotline, (866) 532-1440, who provide a tip regarding potential unlicensed activity may remain anonymous.
CAUTION: Individuals who file a complaint using the email account ULA@myfloridalicense.com, are advised that all emails to state government are a public record will become a part of the department's investigative file.
Please provide any and all names, contact information, and documents that you have to support your complaints. The department may ask you to provide other information if needed.
For example, if your complaint is against an unlicensed contractor, we may ask for a copy of the contract and proof of payment.
The department will notify you in writing at various stages in the complaint process, including:
THE DEPARTMENT MAY ISSUE:
The department does not have statutory authority to order an unlicensed person to refund your money. The department tries to help you get your money back whenever possible.
Unlicensed activity cases are referred to the local State Attorney's Office for criminal prosecution. All criminal cases are handled by the local State Attorney's Office. If you call the State Attorney’s Office about your case, please remember that the criminal case number is not the same as the department's case number. The judge can order the unlicensed person to refund your money.
A sweep is an enforcement operation by the department, often in conjunction with law enforcement, to check the licensure status and credentials of individuals or business seen engaging in activities or providing services that require a license.
A sting is an enforcement action by the department, often in conjunction with law enforcement, that catches individuals in the act of offering to perform services or engage in activities that require a license.
In addition to locally performed sweep operations, the Division of Regulation coordinates efforts between all ten of our regional and satellite offices throughout the state for a Statewide Initiative on a quarterly basis. These statewide proactive campaigns are often combined with sting operations and educational outreach opportunities. The goal is to increase awareness of the hazards of hiring unlicensed persons, and to curtail the unlicensed activity.
To learn more about our proactive enforcement actions,
please visit the Unlicensed Activity Statistics & Reports page of our website.
Yes. To request a speaker, please contact the Unlicensed Activity Program at (866) 532-1440 or ULA@myfloridalicense.com.
Yes. for a list of all of the criminal classifications, please view the ULA Prohibitions Summary.
Many professions are required to post their license number in advertisements, business cards and contracts. Please view the attached summary of those professions required to post their license in advertisements.