On the Road to Better Business

Here at the Department of Business and Professional Regulation, we understand how valuable your feedback is to our business practices. No one can provide better insight into how well the Department functions than the end-user. In an effort to bridge the communications gap and bring a piece of the Department right to the customers we serve, we began the “On the Road to Better Business” tour.

During “On the Road to Better Business,” Secretary Charles W. Drago hit the road and worked from district offices across the state providing opportunities for customers to meet with him. They shared their experiences with the Department and offered suggestions on how to enhance business. The Department’s mission is to license efficiently and regulate fairly, and we recognize that providing great service to our customers means supporting Florida’s economy. 

Here is what some licensees shared after the first "On the Road to Better Business" in Tampa:

• “I sincerely felt like I was heard.”

• “Secretary Drago was very open to ideas and ways to improve procedures.”