Division of Florida Condominiums, Timeshares, and Mobile Homes

Frequently Asked Questions - Division Information

Annual Fees

63. What does the Division do with the annual fees it collects?

Complaints

64. How do I file a complaint against my association or developer?

Publications

65. Where can I find Chapter 718, the Condominium Act, or Chapter 719, the Cooperative Act?

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63. What does the Division do with the annual fees it collects?

The Division is partially funded by an annual fee of $4 for each residential unit operated by the association. These fees and all other fees collected by the Division are deposited into the Division's trust fund and enable us to operate the condominium and cooperative programs within the Division. The Division investigates complaints, reviews and approves condominium and cooperative documents, provides copies of Chapters 718 and 719, Florida Statutes, publishes educational brochures, holds educational seminars, employs full-time attorneys to act as arbitrators to conduct mandatory nonbinding arbitration of disputes, provides customer service to the public, and maintains a toll-free telephone line to assist customers.

Condominium: Section 718.501, F.S.
Cooperative: Section 719.501, F.S.

64. How do I file a complaint against my association or developer?

If you believe that violations of Chapter 718 or 719, Florida Statutes, have occurred, you may file a complaint with the Division. A complaint must be in writing, and may be submitted in letter form or on the Division’s complaint form. Complaint forms are available through the Department’s Customer Contact Center at 1.800.226-9101 (from within Florida only) or 850.488.1122 or may be accessed on-line at the Division’s web page http://www.myfloridalicense.com/dbpr/lsc/index.html. Please complete the form, listing all of your allegations (including any documentation or backup information that you may have) and send it to our division at the address shown on the form (or fax to 850.921.5446).

Within 30 days after receipt of the complaint, the Division will notify the complainant whether the complaint is within the jurisdiction of the Division and whether additional information is needed. If appropriate, the Division will then conduct an investigation.

The Division does not generally investigate issues involving:

• maintenance of the common elements or common areas;
• alterations or additions to the common elements or common areas; or
• violations of the condominium or cooperative documents.

The Division does not investigate issues involving:

• contractual disputes
• criminal matters
• discrimination pertaining to age, race, special needs, et cetera
• and internal disputes (for example, most issues involving noise, pets, and parking)

Condominium: Section 718.501(1) and (1)(m), F.S.
Cooperative: Section 719.501(1)and (1)(m), F.S.

65. Where can I find Chapter 718, the Condominium Act or Chapter 719, the Cooperative Act?

You may access Chapter 718 or 719, Florida Statutes, on-line at the Division’s web page http://www.myfloridalicense.com/dbpr/lsc/index.html

Condominium: Section 718.501, F.S.
Cooperative: Section 719.501, F.S.