February 29, 2008

Dear Friends:

I am pleased to introduce myself to you as the Interim Secretary of the Department of Business and Professional Regulation. Governor Charlie Crist appointed me to this position on Friday, Feb. 22, as former Secretary Holly Benson assumed the post as the Secretary of the Agency for Health Care Administration. With more than 30 years of experience in law enforcement in Florida, I look forward to continuing my career in public service as Interim Secretary.

The Department constantly strives to better serve the people of Florida. Prior to my recent appointment, I served as the Deputy Secretary of Business Regulation for the Department. Over the past year, we have made tremendous changes that have resulted in improved customer service, more efficient business practices, and enhanced communications with customers and the public, including the Governors Plain Language initiative.

While we have achieved many successes over the past year, we are far from done. I promise to maintain the momentum that has been built and drive the Department even further toward meeting our customers, visitors, and residents needs. We will continue to look for ways to eliminate unnecessary regulation and streamline processes while keeping public safety as our first priority.

We strategically developed a legislative agenda that seeks to realize our mission of licensing efficiently and regulating fairly. Legislative session begins on March 4, and I encourage you to follow bills that will affect businesses and professionals. We will keep you informed of legislation that affects the Department and you.

I am honored to serve you as the Interim Secretary of the Department, and I welcome feedback and suggestions on ways we can continue to build better business in Florida. Thank you for all that you do for the people and economy of our great state.

Sincerely,

Chuck Drago
Interim Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
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