DBPR Bottom Line: Fast Facts for Florida Business Leaders

April 23, 2010

Dear Friends:

As we're making business interactions with DBPR better, we're focusing many of our efforts on online services. By enhancing our online services, we can eliminate the burden of printing documents, mailing them in and waiting for everything to be processed. We recently launched a pilot program for applications for Initial Cosmetology License by Exam; Real Estate Sales Associate License by Exam; and Real Estate Sales Associate License by Mutual Recognition.

Those applicants now have the ability to upload required documents, allowing them to complete and submit their applications all online. In addition to saving time and paper, it ensures that documents are kept together and processed more efficiently. The end-result is faster processing times for those applications, which puts professionals to work sooner.

I met with the Board of Landscape Architecture this morning, and the board chair described the numerous calls she used to get from business people who were frustrated by trying to navigate our licensing system. Now, she gets none. A woman in the audience raised her hand and said that she used to be one of those people. She then praised DBPR for recent improvements and how helpful our staff is with business people who have licensing problems.

Some of the topics we discussed directly relate to how small steps, such as moving initial applications completely online for three professions, have enabled us to make huge improvements in our efficiency. We've learned that we make good progress toward our mission to "License Efficiently, Regulate Fairly" by making many small changes based on customer feedback. Sometimes these changes may not seem big, but we cannot let searching for a "perfect" solution stand in the way of implementing "good" improvements.

Our goal is to expand this program to more professions and to make our online resources as robust as possible so they become a viable way to take care of business. At DBPR, we never lose sight of the fact that how efficiently we do business directly impacts Florida's business community. In a free market, business goes to the people who can do it best. Government should function similarly. If we were in a competitive marketplace, we'd want the customers we serve to choose to do business with our agency.

Sincerely,

Charlie Liem's Signature

Charlie Liem
Interim Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395

www.MyFloridaLicense.com

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Professions

UPCOMING BOARD MEETINGS

April 26, 2010
BOARD OF COSMETOLOGY

ST. AUGUSTINE
Agenda

April 28-29, 2010
BOARD OF PROFESSIONAL GEOLOGISTS

ORLANDO
Agenda

April 29-30, 2010
BOARD OF PILOT COMMISSIONERS

PENSACOLA
Agenda

View Board Meeting Calendar

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