April 30, 2010

Dear Friends:

Next week is recognized as Public Service Recognition Week, and I would like to take the time to appreciate the public servants we have here at DBPR. Public Service Recognition Week honors the men and women who serve our nation as federal, state, county and local government employees. These are the sometimes faceless people behind the big word "government," the people who make it possible for your government to serve you as well as possible.

At DBPR, we have nearly 1,600 public servants. If you have a DBPR license, have filed a complaint against a licensee or unlicensed individual, or even checked to see whether a professional was properly licensed, you have been served by a DBPR employee.

On several occasions, I've shared the progress we've made at DBPR—from reduced hold times to faster licensing processing and streamlined business practices—and every one of these enhancements has depended on the talented and committed team here.

If you have the opportunity to interact with one of our team members this week, please take the time to say "thank you." While we're far from perfect and are always striving to do things better, each day we come to work with our sleeves rolled up and looking for ways to improve customer service.

Sincerely,

Charlie Liem
Interim Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
www.MyFloridaLicense.com