May 1, 2009

Dear Friends,

The internet has forever changed the way we do business. Now you can do almost everything online: file your taxes, talk to a colleague in another country, pay your bills and more. Today's customers expect to be able to find the information they need online.

Some of you may remember that we completely redesigned the DBPR Web site, MyFloridaLicense.com, almost two years ago. It is hard to believe that it has been that long! After two years, it was time to look back at our Web site and find new and improved ways for our customers to do business with us. It is important in today's technology driven world that we continue to make improvements to better serve our customers online.

I am pleased to announce that, today through May 11, you will be able to view a "sneak peek" of some of the Web site enhancements we have been working on. The new features are intended to make the Web site more user-friendly and provide simple ways for our customers to find licensing information and requirements through detailed descriptions and helpful checklists.

The changes to the Web site include: new application features with a full list of license types, a list of detailed license requirements before each application, separate entry points for applications and renewals, and a new page called "What Services Require a DBPR License," which is designed to assist consumers with determining what services require a DBPR license.

Before we go live with the updated features, we need your feedback. I hope you will take some time in the coming days to review the "sneak peek." I encourage you to provide feedback via the "Feedback" link that is available in the "sneak peek" on MyFloridaLicense.com.

These Web enhancements are intended to make doing business with the department easier for you, our customers. If you see an improvement that can be made, please let us know. We will consider your feedback before we "go live" with the final improvements. We take your opinion seriously because the Web site is one of our most valuable tools for communicating with you.

Thank you, in advance, for taking the time to provide feedback.

Sincerely,

Charles W. Drago
Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
www.MyFloridaLicense.com