October 8, 2010

Dear Friends:

This week marks National Customer Service week, and the Department of Business and Professional Regulation would like to hear from you. We've created a brief, online survey so our customers can provide us with feedback throughout October. To complete this survey, go to MyFloridaLicense.com and click on the hyperlink in the Customer Service Spotlight section.

I have emphasized on many occasions that making it easier to do business with us is our top priority. It's our job to help businesses and professionals embark on and maintain their careers and support Florida's economy. How quickly we answer phones, how accurately we relay information, and how efficiently we process transactions are all parts of the customer service experience.

We can't do this alone. The team at DBPR has only one perspective, and in order to identify areas where we are succeeding and areas that need improvement, we need to hear from the end-user — you. Please help us reach our mission to license efficiently and regulate fairly by taking a few minutes to take this survey.

Sincerely,

Charlie Liem
Secretary

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center:
850.487.1395
www.MyFloridaLicense.com