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November 20, 2009

Dear Friends:

Serving Florida's businesses and professionals as the Secretary of the Department of Business and Professional Regulation has been an unparalleled and rewarding experience. By working closely with industry partners and the people we serve, we have built tremendous momentum toward streamlining processes and eliminating unnecessary burdens. I am pleased to share that I will continue to support Florida's businesses and professionals in a new capacity—Deputy Chief of Staff to Governor Charlie Crist. Recently, he selected me to serve in this new role, and I am grateful and honored by this appointment. I will begin serving you in this position on Nov. 30.

I would like to thank each of you who took the time to meet with me and share your input on how to do business better. The foundation upon which we built better customer service was based on feedback from the end-user. From "On the Road to Better Business," where I met with licensees around the state, to attending numerous board meetings, I realized that the insight provided by those we serve is invaluable. I thank you for sharing this gift—without which we could not have made many of the improvements that we did.

I assure you that the momentum gained over the past several years will not be lost. Chief of Staff Charlie Liem will take the helm of the Department of Business and Professional Regulation as Interim Secretary. He shares the department's common mission to: License Efficiently. Regulate Fairly. We will continue to strive to provide you with the best service possible.

Finally, I thank you for your partnership on this endeavor and, moreover, for what you do to support Florida's economy. I will miss working with you as closely as I have in the past, yet I am excited about serving you in my expanded role as Deputy Chief of Staff to Governor Crist.


Chuck Drago's Signature

Charles W. Drago

Department of Business and
Professional Regulation
1940 North Monroe Street
Tallahassee, Florida 32399
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