Each week, I mention that we are dedicated to being the best we can be for our customers and that we are constantly looking for ways to improve our business processes. As you may remember, we completed our ApplyNow! Project which streamlined several of our professional license applications just a few months ago, and today, I am happy to announce the project that will serve as the next step to further enhance the work that was done in the ApplyNow! Project.
Through CustomerSuccess!, the goal to streamline professional applications so qualified individuals may get licensed faster allowing them to get to work much quicker will be further engrained in the Division of Professions’ mission. CustomerSuccess! will allow our employees to find the processes that make our customers successful, measure those processes and improve the performance of those processes. It is important that we hone in on the things that are working for our customers and CustomerSuccess! will provide a permanent process to build upon the gains achieved through the ApplyNow! Project, reinforcing the Department’s commitment to the success of our customers.
We are excited about CustomerSuccess! and are even more excited to see its positive impact on our licensees. I have no doubt that this program will continue our commitment to our mission to license efficiently and regulate fairly and I look forward to better serving our customers!
Department of Business and
1940 North Monroe Street
Tallahassee, Florida 32399
Customer Contact Center: