Department of Business and Professional Regulation "Quality on the Line" Kick-off Met with Record Participation and Gratitude in South Florida
June 2, 2009
TALLAHASSEE—Within minutes of Department of Business and Professional Regulation Secretary Charles W. Drago logging in for the department’s first online office hours, “Quality on the Line,” for South Florida, customer feedback and insight came pouring in. Secretary Drago personally responded to more than 90 customers who offered insight into their experiences with DBPR and suggestions regarding department process enhancements and legislation. One hundred percent of survey respondents appreciated the opportunity to share information with Secretary Drago, and 97 percent of respondents appreciated that the initiative cost no money.
“I thank you for the opportunity to be heard today and consider this a sincere attempt to improve the relations between the DBPR and its licensees,” wrote one survey respondent and participant.
“Quality on the Line” is intended to engage customers in the dialogue about how to make doing business with DBPR better. Last year, Secretary Drago toured Florida and met with customers one-on-one during “On the Road to Better Business.” This year, one of Secretary Drago’s main goals was to make direct access to him more convenient; by making “Quality on the Line” Web-based, those who could not leave work for a physical meeting were able to share their experiences with Secretary Drago online. Compared to the 22 customers Secretary Drago met with in Ft. Lauderdale last summer, Secretary Drago interacted with more than four times as many customers today.
“I am grateful for the overwhelming participation we received from customers in South Florida,” stated Secretary Drago. “I thank each person who took the time to share his or her experience and assure each one that today was the first step in a process toward improvement. From here, we will analyze the input we received and scrutinize our internal practices. By working with those we serve, we can enhance our customer service.”
Today’s online office hours were available to residents of Charlotte, Glades, Martin, Lee, Hendry, Palm Beach, Collier, Broward, Miami-Dade, and Monroe counties. Four regions of the state remain, and the next office hours will be announced soon. For more information regarding “Quality on the Line” and to look for future office hours dates, please visit MyFloridaLicense.com.
The Department’s mission is to license efficiently and regulate fairly. The Department licenses more than one million businesses and professionals ranging from real estate agents, veterinarians, and accountants to contractors and cosmetologists. For more information, please visit MyFloridaLicense.com.