Department of Business and Professional Regulation Secretary Charles W. Drago Announces Cost-Free Customer Service Initiative
"Quality on the Line" Provides Customers Opportunity to Share Experiences with Secretary
May 27, 2009
TALLAHASSEE—Today, Department of Business and Professional Regulation Secretary Charles W. Drago announced “Quality on the Line,” a new, cost-free initiative designed to obtain customer feedback. “Quality on the Line” is an opportunity for DBPR customers to play an active role in their government and inspire positive changes. By sharing experiences and ideas with Secretary Drago during virtual office hours, customers can enhance service, improve business practices, propose legislative changes, and more. The first “Quality on the Line” will be in South Florida on Tuesday, June 2, from 12 to 3 p.m.
“Challenging economic times call for more creative approaches to engage customers in department enhancements,” stated Secretary Charles W. Drago. “This Web-based forum costs no money, allows customers to interact with me one-on-one, and extends our reach to a broader group of customers who may not have the time to leave work and meet me at district offices.”
Building on the success of “On the Road to Better Business,” when Secretary Drago toured Florida to meet with customers, “Quality on the Line” is intended to gain valuable, unique insight into department processes. The state has been divided into five districts, and Secretary Drago will hold virtual office hours in each district. During office hours, he will be at his computer in Tallahassee, reading and responding to customers concerns as they come in from the Web-based form. Following office hours, Secretary Drago will share his experiences through the “Customers on the Line” blog. Also, “Quality Buzz” will link to relevant media stories.
The Department’s mission is to license efficiently and regulate fairly. The Department licenses more than one million businesses and professionals ranging from real estate agents, veterinarians, and accountants to contractors and cosmetologists. For more information, please visit MyFloridaLicense.com.