Department of Business and Professional Regulation Secretary Charles W. Drago brings "Quality on the Line" to West Florida on
June 11, 2009
WHO: Department of Business and Professional Regulation Secretary Charles W. Drago and DBPR licensees, industry members, customers and the general public in West Florida
WHAT: “Quality on the Line,” online office hours for customers to correspond directly with DBPR Secretary Drago via e-mail
WHEN: Wednesday, June 17, 12 to 3 p.m.
WHERE: Online office hours are available to residents of Desoto, Sarasota, Highlands, Polk, Lake, Sumter, Hillsborough, Pinellas, Pasco, Hernando and Citrus Counties.
HOW: On June 17 between 12 and 3 p.m.*, visit the DBPR Web site at www.MyFloridaLicense.com and navigate to the online office hours from the Customer Spotlight section of the home page. Secretary Drago will be at his computer, ready to respond to incoming correspondences.
*Online office hours form will only be available during these hours on this day.
TALLAHASSEE—Secretary Drago wants to hear directly from the customer’s DBPR serves. “Quality on the Line” is a convenient, cost-free way for customers to correspond directly with the Secretary and DBPR senior management to inspire positive change at the department. Customers can play an active role in government by sharing their experiences with Secretary Drago during “Quality on the Line” virtual office hours. The initiative builds on the success of “On the Road to Better Business,” when Secretary Drago toured Florida to meet with customers, yet it eliminates travel-related costs.
On Wednesday, June 17, Department of Business and Professional Regulation Secretary Drago will be at his computer, ready to respond to West Floridians who have concerns, issues or suggestions that relate to DBPR. Customer feedback will help the department enhance customer service, improve business practices, propose legislative changes, and more.
During the first “Quality on the Line” virtual office hours in South Florida, Secretary Drago responded to over 90 customers. One hundred percent of survey respondents appreciated the opportunity to share information with Secretary Drago.
The Department’s mission is to license efficiently and regulate fairly. The Department licenses more than one million businesses and professionals ranging from real estate agents, veterinarians, and accountants to contractors and cosmetologists. For more information, please visit MyFloridaLicense.com.