In This Issue:
- Message From The Secretary
- Message from the Vice-Chair
- Message From The Executive Director
- Reminder about Reporting Requirement for Criminal Convictions
- License Application Center
- Improved Online Applications
- Renew Your License Online
- Changes to DBPR’s Homepage
- DBPR Phone System Upgrade
- DBPR Smart Phone App
To our licensees and partners:
When the Governor asked me to serve as the Secretary of the Department of Business and Professional Regulation, I was honored to have the opportunity to work directly with the men and women who are shaping Florida’s economic future. I’m looking forward to taking on the challenge of making this state the best place for businesses to start and thrive.
Our top priority will be reducing the weight of unnecessary regulation on businesses and professionals so we can focus on our primary mission – getting Floridians back to work. Here at DBPR, we know that our customers come first and we will strive to license efficiently and regulate fairly.
Our state has faced some tough challenges, and Florida’s businesses and professionals need our help and our service now more than ever. If you have any suggestions for how we can improve, I welcome the input. It’s important that we continue to improve wherever possible. I am committed to serving you as best I can, with the help of the DBPR family.
Ken Lawson, DBPR Secretary
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2011 has been a relatively quiet year for the Board of Pilot Commissioners, if you consider the number of meetings.
In accordance with changes put into law by the 2010 Legislature, the makeup of the Board has changed since our last newsletter. Before his term expired, former Governor Charlie Crist appointed the following new commissioners to the Board: Mr. John Fox from Royal Caribbean Cruise Lines, Mr. Matthew Sams of Holland America Lines, Mr. Anthony Clemente, Mr. Thayer Smith and Mr. Luis Boue, CPA. Governor Rick Scott recently replaced Mr. Boue with another CPA, Mr. Carlos Trueba.
The full Board met in January and October, and the newly formed Pilotage Rate Review Committee met twice to hold hearings for the ports of Fort Pierce and Pensacola.
Earlier this year the Biscayne Bay Pilots’ Association celebrated 100 years of service to the Port of Miami. The pilots marked this milestone with a gala celebration and the publication of a book commemorating their anniversary. Written by Capt. Andrew Melick, a current Miami pilot, the book, “A Century of Service,” chronicles the association through the decades supported with a rich collection of photographs. It’s a nice walk through the history of the port that served as the cradle of the modern cruise industry.
In July, our long time Chair, Capt. Cheryl Phipps was replaced by Capt. David Ulrich from Port Everglades. Capt. Phipps served the Board, the profession and the State extremely well over her tenure, offering a steady hand at the helm. Thank you Capt. Phipps.
Capt. Jorge J. Viso
It’s hard to believe that we are less than three months away from 2012. Where did the time go?
Since our last newsletter, there have been several staff changes. First, the Board welcomed the return of Mr. Mike Flury as their Assistant Attorney General. Although we were saddened to see former Assistant Attorney General Tim Dennis leave this board, we were thrilled that he was offered a promotional opportunity within the Office of the Attorney General. You may recall that Mike served the board several years ago and did a phenomenal job. Second, former prosecutor Ms. Jody Lane accepted another position in South Florida, and she was replaced by Ms. Erica White. We look forward to working with Mike and Erica.
In an effort to save trees, the Board has now gone paperless. The Board was recently provided with secured laptops and will be sent their agendas on a compact disc. This move will eliminate the cost of printing, the inconvenience of having to carry agendas, and will save the environment. In my opinion, this is a win-win situation for all.
As a cost-savings measure, the Board reduced the number of board meetings this year from four to three, and reduced the number of board meeting days from two to one. In addition, one of the three board meetings was cancelled. The Board conducted their meetings in the Florida port cities of Jacksonville and Fort Lauderdale. We have tentatively scheduled board meetings for 2012. The board meeting schedule is included in this newsletter and is listed on the Board’s website at www.MyFloridaLicense.com > Click on “Our Businesses & Professions” > Click on “Harbor Pilots” > Click on “Board Meeting Information > Click on “Board Meeting Calendar”. Other useful information such as the executive summaries and minutes of all board meetings can also be accessed on the Board’s website.
All the best to you and yours~
Robyn Barineau, Executive Director
Board of Pilot Commissioners
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Section 455.227(1)(t), F.S. requires all professional licensees to report to the Department within 30 days of being convicted or found guilty of, or having plead nolo contendere or guilty to a crime in any jurisdiction. A licensee who fails to report that information may be subject to disciplinary action, including fines, suspension or license revocation. To report this information, complete the criminal self-reporting document and mail to the Department as provided on the form.
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In our continuing effort to provide better customer service, we have improved our website home page and created a user-friendly application center. Application features include a full list of license types, a list of detailed license requirements before each application, separate entry points for applications and renewals, and a page called "Services Requiring a DBPR License," which is designed to help consumers determine what services require a license from the Department.
The Department of Business and Professional Regulation has improved online applications for new licensees.
The most significant change is that the upgraded system requires all users – even those who have had online accounts with our Department for years – to create a one-time registration profile before accessing the system. Once the new profile has been created and you have supplied your license number, the system automatically transfers all data associated with your old account. Additionally, if you had to manage multiple accounts under the old system to manage all of your licenses, you will be able to link them all into the new single profile.
Applicants now have the ability to upload required documents, allowing them to fully complete and submit applications online. This enhancement ensures that applications and supporting documentation submitted online will remain together. The online system allows for faster processing times, thus getting our licensees to work more quickly. The upgraded system also provides licensees many new online services, including the ability to:
- Register with an email address and secure password;
- Receive registration confirmation via email confirmation;
- Link an existing license(s) to online profile;
- Retrieve a forgotten password;
- Answer eligibility questions to ensure you are using the correct application;
- Attach necessary documents for licensure;
- Receive an application summary and payment summary via email;
- Check your application status;
- Log in and finish an incomplete application before submission, if you were not able to complete the application when initially applying;
- Make payments;
- View Continuing Education history, if applicable; and
- Maintain license relationships
To complete your renewal online, follow these instructions:
> Go to www.MyFloridaLicense.com.
> Click on “Renew Your License.”
>Read through the instructions and click “Continue.”
> Click on your profession type.
>Read through the instructions, take the tutorials or click “Continue to Online Services.”
> New users will need to “Create a New Online Profile.” Returning users will need to login.
> Complete all the required information and click “Next.”
> The user will receive an email with a temporary password and a link back to the system; the user will then be asked to supply a new password and enter it twice for confirmation; enter your email address and password and click “Log on.”
> The user will now need to link their license to their online account by selecting "Link an Existing License to My Account" on the left hand side of the screen; the user will need their license number and social security number.
> Select the correct license type to link from the drop down list, enter the license number, and click “Next.”
> Enter the user’s social security number, security measure, and click “Next.”
> Click “Add.”
> Click “Next” to continue linking the license.
> Select the license you intend to renew.
> The user can now select “Renew”; this is an introduction to the renewal requirements; click “Next” to continue.
> Renew – Name and Personal Details Screen – this is a view only screen; press "Next" to continue.
> Renew – Address Detail Summary – the user can update/add addresses; click "Next" to continue.
> Renew – Application Summary – allows a user to verify all details prior to submitting renewal; if anything needs to be revised, the user can click “Previous” to update; if everything is correct, click “Next” to continue.
> Renew – Attestation – the user will now attest that everything they have said is true by clicking on “Yes” and then on “Submit”; if the user clicks “No,” then they will not be able to proceed.
> The user will now receive an email with an attached renewal summary pdf.
> Confirmation Screen – the user can now pay for their renewal by clicking “Pay Now.”
>After payment is made, the user will receive an Online Payment Summary pdf.
The DBPR website is getting a makeover! We've upgraded to make our website navigation more user-friendly for our customers. From new menu options to direct access links for pages most often visited, we hope these changes will make our website and online services easier to navigate.
DBPR is currently in the process of upgrading its phone system. Most main numbers will remain the same, but employee direct lines are changing. Initially, a recording will provide the new number for any numbers being changed. We apologize for any inconvenience this may cause and thank you for your patience while we undergo this Department-wide change!
Need to check a Florida license? There’s an app for that! Download the DBPR iPhone or Android app and stay connected with the Department. More>>
Check out DBPR's eNewsroom, your source for important Department news and information. Here, you can watch public service announcements, read news releases, and subscribe to and flip through our publications.
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Visit us on the Web at www.MyFloridaLicense.com
Jorge Viso, Vice Chair
Richard “Rick” Frudaker
Thayer Smith, Jr.
Assistant General Counsel
Assistant Attorney General
Upcoming Board Meetings
January 13, 2012
All meeting dates and locations are subject to change. Please verify meeting infomation on the department's
Board Meeting Calendar.
For a list of available positions and information regarding requirements for board membership, please visit the department's board opportunities page.
Please refer to the Board’s website for the most up-to-date information regarding disciplinary actions. This action may be found in the minutes of the board meetings. Although we make every effort to ensure information is correct, before making any specific decision based on this information, you may choose to request a copy of the administrative complaint and final order to ensure accuracy.
Contact the Department’s Office of Open Government at firstname.lastname@example.org for this information.
Report Unlicensed Activity
To report unlicensed activity, please call the Department’s Unlicensed Activity Hotline at 1.866.532.1440, Monday–Friday, 8 a.m. to 6 p.m. (Eastern Time) or e-mail the information to ULA@dbpr.state.fl.us.
Subscribe to DBPR Newsletters
You can now subscribe online at www.MyFloridaLicense.com to receive your profession’s newsletter as well as other Department publications via e-mail. Subscribing is very quick and easy.
- Go to www.MyFloridaLicense.com
- Select “Subscribe to Department Newsletters.”
- Type in your name and email
- Choose which newsletters or publications you would like to receive via email.
- Select “Subscribe.”
When the newsletters you have subscribed to are available, you will receive an email from the Department with a link to your newsletter.
Contact Information Updates
Please help us by notifying the Department when your address, telephone number, and/or email changes. If you fail to notify the Department in writing of your correct mailing address of record, you could be charged with violating the law.
Official communications by the Board or the Department (such as renewal notices or legal action notices) will only be sent to your last known mailing address of record. Failure to update your mailing address of record is not only a violation of law, but it could affect the timely renewal of your license or result in the waiver of your legal rights in resolving any case brought against you by the Department. Therefore, it is extremely important that your contact information is correct.
The Department cannot change your mailing address of record without your written request. To update your mailing address of record, you can choose one of the following options:
1. You can change your individual mailing address through your online account.
2. Send a fax to(850) 488-8040 requesting that your mailing address of record be changed and provide the correct address;
3. Speak with a DBPR Call Agent at (850) 487-1395, requesting that your mailing address of record be changed and provide the correct address; the Call Agent will require additional information from you during the call to verify your identity; or,
4. Send a written request to: Department of Business and Professional Regulation, 1940 N. Monroe Street, Tallahassee, FL 32399-0783.
When corresponding with the Department, please include your full name and all department license numbers that you hold so we can apply the address of record change to all of your licenses.
If you have any questions regarding this requirement, or need assistance using the online services menu, please telephone the Customer Contact Center at 850.487.1395 or use our convenient contact form to submit any comments and/or questions you may have. In order to better serve you, please include as much information as possible about the nature of your request.
The Correct Zip Code Makes a Difference!
The Department's Bureau of Central Intake and Licensure, located within the Division of Service Operations, receives and processes your license applications. To ensure your application and required documentation is sent directly to the Bureau of Central Intake and Licensure section for processing, always use the correct zip code, "plus-4" on all correspondence you send to us. The "plus-4" refers to the unique four-digit code that identifies the divisions and offices within the Department.
The proper zip code, plus-4 for the Bureau of Central Intake and Licensure is 32399-0783.
Thanks for helping us serve you better!